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PRIVACY POLICY

LEINER SHOES PVT. LTD. is committed to protecting all the information you share with us. We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our systems. Our Website encrypts your credit card number and other personal information using Secure Socket Layer (SSL) technology to provide for the secure transmission of all data. Only those employees who need access to your information in order to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

YOUR REGISTRATION or USER ACCOUNT

LEINER SHOES PVT. LTD. keeps track of your information to offer you the best possible shopping experience. Before completing your purchase, we ask you for your name, phone number, email, billing and shipping addresses. This information, along with your payment method, is necessary to fulfill your order. This information may be disclosed to specific members of our staff and to select third parties (such as our credit card processor and shipping provider) involved in the completion of your transaction and delivery of your order. We may also need your email address or phone numbers to contact you if we have questions about your order. We or our associate companies may also use your email address to notify you about new services or special promotional programs, or send you offers or information if you have opted-in. Emails are sent only to LEINER SHOES PVT. LTD. members who have chosen to receive them (opted-in) or who have made a purchase on our website. At any time, you can notify us that you wish to stop receiving these emails. In addition, we keep a record of your past purchases, returns, and credits. We may also ask you for information regarding your personal preferences and demographics to help us better meet your needs.

DATA TRACKING COOKIES

To facilitate and customize your experience with the Website, we store cookies on your computer. A cookie is a small text file that is stored on a User’s computer for record-keeping purposes which contains information about that User. We use cookies to save your time while using the Website, remind us who you are, and track and target User interests in order to provide a customized experience. Cookies also allow us to collect Non-Personally Identifiable Information from you, like which pages you visited and what links you clicked on. Use of this information helps us to create a more user-friendly experience for all visitors. In addition, we may use Third Party Advertising Companies to display advertisements on our Website. As part of their service, they may place separate cookies on your computer. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by our Website only and does not cover the use of cookies by any Advertiser. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. Please note that if you decline or delete these cookies, some parts of the Website may not work properly.

SERVER LOGS

In an effort to make our Website as effective and enjoyable as possible, the computers that operate it collect certain information each time you visit. We store these statistics in server logs. Once again, these statistics do not identify you personally, but provide us information regarding the type of user who is accessing our Website and certain browsing activities of that user. This data may include: the IP address of the user accessing our Website (i.e. the unique I.D. number of the user's computer), the type of browser (Internet Explorer, Firefox, etc.) and the operating system (Windows, Mac OS, etc.), the Website the user last visited before linking to our Website, how long the user accessed our Website in any given session, and the date and time of access. We may make extensive use of this data at an aggregated level in order to understand how our Website is being used. We may share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow our business.

PRIVACY POLICIES OF THIRD PARTY WEBSITES

This Privacy Policy only addresses the use and disclosure of information we collect from you. Other websites that may be accessible through this Website have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you to review the respective website’s privacy policy. We are not responsible for the policies or practices of third parties.

THE OPT-OUT PRACTICE

a) If you are no longer interested in receiving e-mail announcements and other marketing information from us, or you want us to remove any personal information that we have collected about you, you can opt-out anytime by sending an e-mail about your request to onine@vanillamoon.co.in

b) We use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.

CHANGES IN POLICY

We may change this Privacy Policy at any time by posting the revised Privacy Policy in the “Privacy Policy” section of the Website. The revised Privacy Policy is effective immediately when posted on the Website. It is the responsibility of each User to review the Website and the Privacy Policy periodically to learn of any revisions to this Privacy Policy. Your continued use of the Website after the effectiveness of such revisions will constitute your acknowledgment and acceptance of the terms of the revised Privacy Policy. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

GENERAL CONDITIONS OF USE

Intellectual property

The content of the website www.vanillamoon.co.in is defined as all the designs, photographs, image rights, graphics, audio, videos, text, registered trademarks, and intellectual and material rights included in said site, as well as the software, the online shop application, and the site’s HTML codes. All of this content is the property of LEINER SHOES PVT. LTD., and is protected by Indian intellectual property protection regulations. The website content may only be used by clients if they have been expressly authorised by LEINER SHOES PVT. LTD. and any reproduction of the content is forbidden, and may result in serious legal consequences. It is against the law to copy, modify, distribute, transmit, reproduce, publish or commercially exploit the content, software, products, or services provided by LEINER SHOES PVT. LTD. at its website www.vanillamoon.co.in or to reproduce or copy the website content in servers that are not used by LEINER SHOES PVT. LTD. It is also against the law to make a profit from the website www.vanillamoon.co.in by publishing it in any media that is not directly and personally contracted and/or run by LEINER SHOES PVT. LTD

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Use of the website

You may browse the web content, products on offer, review their specifications, and navigate the website freely in order to purchase products. Navigating and browsing are a fundamental part of the purchasing process, and also an integral part of the website Security. LEINER SHOES PVT. LTD. guarantees that its servers and the content of www.vanillamoon.co.in are secure and virus-free.

Legislation and competent jurisdiction

Legislation and competent jurisdiction. LEINER SHOES PVT. LTD. and its website www.vanillamoon.co.in submit to Indian legislation and regulations for all purposes. The competent jurisdiction shall be the courts of New Delhi, provided that there is no legal impediment to the contrary.

Return Policy

For any reason, you are not satisfied with your purchase, please return the product within 2 days from the date of purchase. The returns will be accepted if the following conditions are met:

- All items must be unworn.
- All Items must be in their original packaging.
- You must include the original sales receipt.

Once you wish to return a product , Please write to us on online@vanillamoon.co.in or call us +91 120 4040300, Once we have authorized the same, you can courier the same to us . Unidentified returns may be returned to the sender.

All returns must be sent to our Return Service Center at the purchaser's expense with the original packing slip .

To secure proof of your return we recommend that you always save the receipt from the courier of the fact that you have handed over the parcel. Once we have received your return, we will process the order with the new size and dispatch the same soon as we receive stocks. Incase of non-availability of the new size we will issue your refund to you at store credits which will reflect in your my account page or a coupon code to be used within a stipulated period of time for the same amount. If desired money can be refunded by cheque.

PLEASE NOTE: Our Return Policy does not apply to items purchased from our Discount Sale/Clearance section

Terms and Conditions

PRELIMINARY CONSIDERATIONS

Access to and use of the website vanillamoon.co.in is subject to the following Conditions of Use and Sale. Please read these General Conditions carefully, as your access and use www.vanillamoon.co.in. The purchase of any articles, signifies that you have read, understood, and accepted these General Conditions. The General Conditions in this document are only applicable to sales and transactions between individuals and LEINER SHOES PVT. LTD. made though the website, www.vanillamoon.co.in a domain which belongs to the company. If you do not agree to these terms, please exit this page and do not access or use the website.

COMPANY INFORMATION

The company LEINER SHOES PVT. LTD. was legally incorporated in India. It is registered in UG-11 DARYACHA-39 HAUZKHAS VILLAGE NEW DELHI-16, and for all necessary purposes hereby submits to the jurisdiction of the courts of Delhi. Any correspondence should be sent to this registered office address.

PURPOSE OF THE COMPANY

LEINER SHOES PVT. LTD . is dedicated to the sale of footwear over the Internet. Access to its website www.vanillamoon.co.in, its product catalogue, and its conditions of sale are described in the General Conditions and Conditions of Use and Sale. Any actions that infringe these Conditions will be considered legally null and void.

MODIFICATION OF GENERAL CONDITIONS

LEINER SHOES PVT. LTD. reserves the right to update and/or modify all or part of the contents of these General Conditions to adapt them to changes in the applicable legislation and/or regulations. Any such updating or modifying of the General Conditions will come into effect when they are published on LEINER SHOES PVT. LTD. website. We therefore recommend that you read the General Conditions carefully before placing your order, and stop using the site if you do not agree with them, as otherwise you will be subject to the provisions of the General Conditions.

ACCESS TO THE WEBSITE

All users may freely browse articles and the product information sheets, and no access restrictions are applied. Likewise, users have free access to the shopping cart, which allows you to browse and choose different products before placing your order. Access to the online shop is restricted when you place your order, and consequently complete the contract, that is to say, from the moment when you enter your billing details, and information about the method of payment, as they are considered to be personal information. At this point you will be asked to identify yourself by giving a password, or if you do not have one, by submitting an application to register as a new user. After this stage has been completed, you will be able to access the online shop, and complete your order by making the required payment.

OTHER CONSIDERATIONS

You, the user, are solely and exclusively responsible for using the website www.vanillamoon.co.in and its content correctly. LEINER SHOES PVT. LTD. disclaims all liability in the event that any user or client uses the website or its content incorrectly. Furthermore, you, the user, are responsible for the truthfulness of the information given to the company, and the submission of false information to LEINER SHOES PVT. LTD. will be sufficient grounds for refusing a user access to the website.

Users who have undertaken any illegal activity which violates the legislation in force, or these General Conditions, will be refused access to the website. In the event of any such illegal behavior, the company may deny the user in question access to the website without notice.

LEGAL NOTICE

WEBSITE OWNER IDENTIFICATION

We hereby inform you, in compliance with the Indian law for ecommerce, the website www.vanillamoon.co.in is the property of: Owner: LEINER SHOES PVT. LTD. address: UG-11 DARYACHA-39 HAUZKHAS VILAGE NEW DELHI-16. The company is registered in the Indian Companies Act 1956. The company, through its website www.vanillamoon.co.in , offers the articles in its product catalogue solely and exclusively to consumers and/or end users who, for legal purposes, are considered to be natural persons who purchase, use, or enjoy these goods or products as the final recipients for purposes other than those of company, commercial or professional activities. Furthermore, LEINER SHOES PVT. LTD. reserves the right to update and/or modify specific products on offer, as well as the product range that appears on its website. To this end, it may change or update prices, products, special offers, commercial conditions, service conditions etc. At no time will these modifications affect completed purchases or, if applicable, delivery times.

DATA PROTECTION

Transactions security
Transactions at the website www.vanillamoon.co.in are made using secure payment platforms, hosted in secure servers which use SSL standards to protect information from intrusion by third parties.

Treatment of information

The information and personal data provided by our clients are treated in accordance with IT Act. LEINER SHOES PVT. LTD. is responsible for ensuring that this information is used correctly, and hereby informs its clients that they are entitled to access, rectify, cancel and challenge the information. Anyone wishing to exercise this right should write to the address: LEINER SHOES PVT. LTD. Address: UG-11 DARYACHA-39 HAUZKHAS VILAGE NEW DELHI-1100016 or send an email to online@vanillamoon.co.in or sales@leinershoes.com

GENERAL CONDITIONS FOR PURCHASE

The General Conditions solely and exclusively regulate the purchase of products offered by LEINER SHOES PVT. LTD. at its website www.vanillamoon.co.in

The products that appear in this website are designed for private consumers which means that purchases are subject to the conditions in this contract of sale. The contract of sale is completed when you have expressly confirmed your order, and to do this you must have accepted the General Conditions beforehand. LEINER SHOES PVT. LTD. therefore recommends that you carefully read the Legal Notice, the General Conditions, and the product information sheet with the specifications, price, and shipping method, before you confirm the order and therefore complete the contract.

This contract is regulated by the general framework established for electronic commerce by the IT Act. All the information provided by clients during the purchasing process will be treated in accordance with applicable laws. The contract is executed after the vendor has been identified, and the articles to be purchased in the catalogue in force on the website have been chosen, using the specifications and price information given in the product information sheets. The contract is entered into in accordance with the following conditions:

One: Methods of payment

This contract is completed when the purchaser accepts the contract, and from then on the vendor is obligated to deliver the goods, and the purchaser is obligated to pay the sale price.

The complete payment of the price of the products, which appears in the product information sheet, will be made using the following methods:

?Payment by credit or debit card. You can pay by credit or debit card, and the payment will be confirmed when you place the order. The payment order will be transferred to the bank ICICI BANK LTD. which provides the remote electronic payment services, without third parties having any access whatsoever. Credit card details will be entered directly into the bank’s secure website, and none of the information is recorded by our servers.

Fraudulent /Declined Transactions

LEINER SHOES PVT. LTD. and its associated acquiring bank or financial institutions reserve the right to recover the cost of goods, collection charges and lawyers fees from persons using the Website fraudulently.

LEINER SHOES PVT. LTD. and its associated acquiring banks or financial institutions reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Two: Right to cancellation

The Purchaser may cancel within 24 hours of your purchase by visiting your "My Account" section and cancelling a pending order or writing to us at online@vanillamoon.co.in for your prepaid order. The cancellation will be effective within 24 hours and you will get a confirmation email.

Incase the Article is delivered, the purchaser may cancel a contract within 2 days after receiving the articles. The purchaser should inform the vendor of their decision to cancel the contract, and return the merchandise to the vendor in the same condition that it was received. The vendor should refund the sale price to the purchaser as soon as possible (usually refund are process with-in 10-15 working days). Orders may not be cancelled, or goods returned, after the stipulated time periods have expired. The purchaser should inform the vendor of the cancellation by sending an email to online@vanillamoon.co. in within the 2 days.

There may be certain orders that we are unable to accept and must cancel. LEINER SHOES PVT. LTD. reserves the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order.

LEINER SHOES PVT. LTD. will inform you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back in your Card Account or paid by cheque.

Three: Transport and delivery

1. Shipping costs
The costs of shipping the merchandise will be paid by LEINER SHOES PVT. LTD.

2. Delivery times
Delivery times are given in calendar days, starting from the confirmation of reception of the bank transfer. Delivery times may vary depending on the products, and the provinces they are to be delivered to. Average delivery times are as follows:

India :
• Normal Service: 7 business days

Delivery times will be extended if there are public holidays.

In cases when the volume of an order results in a reduction of available stock, or the product becoming out of stock, the client will be informed of the new delivery time, which will be within as short a period of time as possible. If the product has been removed from the catalogue, or it is not possible to restock the product, the client will be informed so that they can either choose a new product with similar specifications and price, or cancel the order, in which case any payments made will be refunded. If there is an unjustified delay of more than 20 days after the scheduled delivery date, the client is entitled to terminate the contract, cancel the order, and receive a refund for any payments made. Delays attributable to actions taken by the client of their own free will, or to the impossibility of locating or contacting the client with the information they had provided, will not be considered a failure to comply with delivery times.

3. Transport

Goods are shipped daily from Monday to Friday, in the mornings and afternoons. We will always confirm the address and delivery time with you before shipping, and you have the option of choosing a convenient date and delivery time. In this case, any liability for a delay in delivery will be attributable to you, the client, and in no way will LEINER SHOES PVT. LTD. be liable.

When the goods are delivered you will receive the corresponding copy of the invoice. The original invoice will also be sent to the email address that you provided. If you do not receive the original invoice, you can request it by sending an email to customerservice@vanillamoon.co.in, which should include the name of the person being billed, the order number, and the email address where you want the original invoice to be sent.

LEINER SHOES PVT. LTD. ships all orders using express delivery company.

While accepting delivery of any merchandise, please ensure that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and email us online@vanillamoon.co.in mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

4.Warranties

In compliance with the Law on the Sale of Consumer Goods and Guarantees, LEINER SHOES PVT. LTD. provides a general warranty for all the products that are the subject-matter of this contract against manufacturing defects, and non-compliance with product specifications, from the date of reception of the merchandise. In this case, the client is entitled to a free replacement of the product, or to cancel the contract. In order to claim the warranty, the client should contact LEINER SHOES PVT. LTD. by sending an email to online@vanillamoon.co.in. or call 0120 4040300